Privacy policy

1. Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Tianhe Road, Shipai Street, Tianhe District F25, Room 1829，No. 518 guangzhou, 510630 广东, 中国

2.Information Collection

1.1 Personal Information: When you make a purchase or interact with our website, we may collect personal information such as your name, email address, shipping address, and payment details. This information is necessary to process your orders, provide customer support, and improve your shopping experience.

1.2 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how you use our website. This information helps us customize and improve our services to better meet your needs.

3.Information Use

3.1 We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers.These purposes include: Purchase and delivery of products and services.

3.2 We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

3.3 Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from buyers information regarding place of establishment and bank account information for identity verification and other purposes.

3.4 Communicate with you. We use your personal information to communicate with you in relation to Penguin Services via different channels (e.g., by phone, e-mail, chat).

4. Information Sharing

4.1 Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others.

4.2 Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

4.3 Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information."

Email: [email protected]